Episode 3: AI for people, not process

In Episode 3 of Shining Lights, Chelsea Chamberlin is joined by Simon Wilson from HPE and James King from the Royal College of Art to explore one of the most talked-about forces in technology today: AI and what it really means for the higher education sector.

As universities and institutions navigate tightening budgets alongside rising expectations, AI promises smarter operations, improved experiences, and reduced complexity. But how much of that promise is translating into real-world impact? This episode cuts through the hype to examine where AI is delivering genuine value in higher education – and where challenges still remain.

Together, they unpack the realities of integrating AI into complex academic environments and why a people-first approach is essential to success. From designing tools that work for students and staff to ensuring flexibility and usability, the conversation highlights the gap between technological ambition and everyday application.

They also explore the bigger picture: the responsibility of vendors to support the sector with adaptable solutions, and the growing importance of collaboration and open standards in shaping the future of AI in education.

If you want to understand how AI is transforming higher education – and what it takes to make it truly work – this is an episode you won’t want to miss. Listen to the full episode below.