As a rapidly expanding organisation, Roc is always interesting in hiring highly motivated and skilled individuals.
We are involved in a number of key technology areas and markets – If you hold current DV or SC clearance, or have a wealth of experience across Infrastructure Technology (DataCentre, Networking or Project Management) then we would be keen to hear from you.
Roc Technologies are extremely focused on working with the best talent within the IT market (whether that’s from a permanent or contract prospective) – If you’re interested in building a long-term association with an organisation that rewards loyalty, then please contact our recruitment department to discuss further how Roc can benefit your career via email@example.com.
|751||NOC Engineer (1st Line)||Newbury||
Roc Technologies specialise in providing managed services and IT solutions to a wide range of businesses across all market sectors. Our reputation has been built on our quality processes and our employee’s ability to engage with and deliver our solutions to customers. Roc have multiple Managed Service Centres, including the Southern Technology Centre (based in Newbury), Northern Technology Centre (based in Scotland) as well as the Southern Logistics Centre and MSOC based in Woking. Between them, the MSC delivers proactive management of our customer’s Networking, Private and Public Cloud as well as End-User services. The MSC ensures all contractual commitments and Service Levels are delivered to exacting standards. The MSC handle customer events, reduce failures and escalate effectively. To deliver real value to a customer and continually improve operational efficiency the proactive elements of a Managed Service are also vital. This includes capacity management, proactive problem management, configuration management and technical changes to a customer’s environment. Must either have or be able to qualify for UK Government security clearance (SC level) and NPPV3.
|643||MSOC Remote Support Analyst (2nd Line)||Woking||You will take a supporting role in the management and resolution of customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Esteem services and effective Problem Management. Your primary role is resolution of 1st / 2nd line customer’s calls in accordance with defined Service Level Agreements, with professionalism and authority. Take ownership of technical issues and see Incidents through to successful resolution. Incident, Problem, Request and Event Management using Esteem’s Service Management toolsets, at all times ensuring your cases contain timely and comprehensive updates. Respond to alerts received from the pro-active monitoring toolsets. Perform vendor and management escalation of customer issues in a timely and appropriate fashion.|
|854||IT Support Analyst||Woking||
Working as part of the Irwin Mitchell managed services team you will be the first point of contact for all IT incidents and service requests for around 3000 users across 14 locations. You will be required to log, categorise, prioritise and maintain ownership of end user reported issues through to resolution or escalation. Acting with professionalism and providing excellent customer service at all times with focus on making all end user contacts a positive experience. You will need 1+ years’ experience in an support role, ITIL® V3 or 4 Foundation Certification or equivalent experience. Supporting Windows 7 / 10 desktops/laptops and a knowledge of Citrix.
|843||Site Technical Services Team Leader||Sheffield||Working as part of our managed services team you will be the onsite analysts to investigate, control and resolve all technical issues ensuring normal services is resumed as quickly as possible. Where applicable we will also provide remote support for IT incidents and service requests for the other offices across the UK. From time to time it will be expected that you provide onsite backfill support to other office during period of absences. You will be required to log, categorise, prioritise and maintain ownership of end user reported issues through to resolution or escalation. Acting with professionalism and providing excellent customer service at all times with focus on making all end user contacts a positive experience. You will need 2+ years’ experience in an onsite IT support role, interest and wiliness to learn all aspects of IT support and excellent customer service skills.|
|852||Site Technical Services Team Analyst||Sheffield||
To be a point of contact on location for the IT department and 3rd parties, to speedily investigate and resolve incidents and service requests requiring technical on-site presence. Image and install thin client / laptop /desktop equipment, if required (via AD/SCCM). Assist with office moves, relocating desktops / laptops, as and when required. Assist with organisation and booking of rooms ensuring appropriate kit is available to the business for the AV services, as and when required. Assist with AV troubleshooting and liaising and testing with internal/external parties, as and when required. Deploy, configure and maintain mobile devices (e.g. mobile phones, tablets, etc…). Oversee hardware and software deliveries, maintaining stock control and inventory, ensuring all assets are tracked and recorded. Administration of various in-house software, including account reaction. To assist with workloads for all offices, (via remote tools) where applicable. You will need experience in supporting Windows 7, MS Office 2010 environment. Experience in administering Active Directory. Experience in using remote support tools. Experience of laptop/desktop and thin client support and of working in an ITIL® based environment.
|855||Project Services Engineer||Sheffield||
To work as part of the Engineering Services team, providing technical project delivery for the client IT estate, covering 3500 users across 20 sites nationally. To complete request for works from the client business, enabling business change, upgrades, enhancements and delivery of new IT systems to the user base. As part of the Engineering Services team you will be responsible to provide technical support and assistance to the client’s project and portfolio teams. The work can be in the shape of either projects from the portfolio or also requests for work from the clients business units. You will need 5+ years’ experience in an IT Desktop Support/ Application Support/ Infrastructure Support role. ITIL® V3 Foundation Certification or equivalent experience, worked within a project environment and the required Technical Skills/Experience: Microsoft System Centre Configuration Manager (SCCM). Appsense Support Engineer Certification or equivalent experience (Now Avanti) Including: Environment Manager, Application Manager, Performance Manager. Citrix XenApp 6.5 / Citrix XenDesktop 7.x.
|857||Network Project Manager||Manager||
The Project Manager is responsible for delivering projects within IT and other Business Services functions when required. They are responsible for owning all of the PM activities including, but not limited to, project planning, project control, communication, budget management and team leadership. The role is to lead (PM) the delivery of a complex LAN network transformation. Project Managers will be responsible for transient resource and financials for their projects; managing members of the project team, who could be either client, Roc, another vendor or contractor. Full LAN Transformation (Cisco to Aruba) 150 buildings. Full Datacentre Transformation (Cisco to Arista) 2 Datacentres. Full WLAN Transformation (Aruba to Aruba) 100 buildings. Complex environment. You will need Prince2 or PMP or equivalent. Have delivered at least 5 IT related projects and a minimum of 3 years of project management experience.