As a rapidly expanding organisation, Roc is always interesting in hiring highly motivated and skilled individuals.
We are involved in a number of key technology areas and markets – If you hold current DV or SC clearance, or have a wealth of experience across Infrastructure Technology (DataCentre, Networking or Project Management) then we would be keen to hear from you.
Roc Technologies are extremely focused on working with the best talent within the IT market (whether that’s from a permanent or contract prospective) – If you’re interested in building a long-term association with an organisation that rewards loyalty, then please contact our recruitment department to discuss further how Roc can benefit your career via email@example.com.
Due to growth, we are currently expanding our Professional Services team and are looking for a permanent Technology Project Manager to join us at one of our largest customers in Dounreay. Working closely with the Service Delivery Manager and other PM/BA colleagues, will initially be required to shape, manage and deliver a programme of work with good technical understanding. You will partner, support and collaborate with management in designing, implementing, evaluating and managing the safe execution of all assigned projects. You will have previously managed multiple IT/Technology projects and have demonstrable experience of managing an allocated budget, timescales and resource requirements.
|729||Process Digitisation & Automation Solution Developer||Flexible||The production team is responsible for delivering these solutions to our customer base which includes the worlds largest organisations within the financial services, pharmaceutical, telecommunication and government sectors. The Platform Solution Developer will work closely with the rest of the Production team to build solutions on the MATS platform. Understanding customer / partner requirements the Platform Solution Developer will utilise the functionality the platform offers to create functional and engaging web solutions. You will need at least 3 years’ experience in Microsoft Access, Filemaker or similar database technologies. A degree in a technical subject (computer science, engineering, mathematics) is preferred. Salary is negotiable depending on experience.|
Senior Support Engineer (3rd Line) – Platforms
The position of Senior Support Engineer is part of a team of engineers, who provide the final level of technical escalation within the Northern and Southern Technology Centers. This is a replacement for an existing member of staff. As the final level of technical escalation you will interface directly with our customers’ technical teams to provide remote troubleshooting of more involved incidents as well as involvement in problem management and higher complexity change requests and request fulfillment. You will also be involved in BAU and transformation projects. This role is also responsible for helping set the technical strategy for how Roc fulfills core ITIL processes for its customers. You will need 5+ years of practical experience (Advanced) managing/supporting IT Infrastructure.
|805||Senior IT Engineer||Sheffield||
Due to growth, we are currently expanding our Professional
Services team and are looking for a Senior IT Engineer to join us. You will be responsible for working on Professional Services engagements, (initially) designing and deploying technical solutions for our customer at their customer site in Sheffield. The successful candidate will demonstrate a solid background within an IT Infrastructure role, ideally with a large corporate environment. You will also have experience in the following: Hyper-V, Active Directory, Clustering, SCVMM and SQL Server, Microsoft Desktop Infrastructure or equivalent experience, Microsoft Messaging (Exchange) experience, Microsoft Active Directory experience, Storage Technologies, NetApp Filers, HP 3PAR, HP StoreEasy, iSCSI, SnapManager, Citrix XenApp/XenDesktop, Provisioning Server, Citrix Access Gateway, Networking Skills, Switching, Routing, VLANS, IPAM, Cisco, VMWare Virtualisation, Azure/Cloud Computing. This role will involve some nationwide travel to other customer sites.
|806||IT Project Manager||Sheffield||
Due to growth, we are currently expanding our Professional Services team and are looking for an experienced IT Project Manager to join us on a permanent basis in Sheffield. You will be responsible for working on Professional Services engagements, managing the design and deployment phases of IT technical solutions. The successful candidate will demonstrate a solid background within an IT Infrastructure Project Management role, ideally with a large corporate environment. You will also have experience in the following: Project leadership, Negotiation skills, Time management scheduling skills, Budget management, Risk management. Along with a relevant IT/Technology degree and a Project Management qualification, you will be able to demonstrate exceptional capability in critical thinking, communication, task management, meeting management and stakeholder management. This role will involve some nationwide travel to other customer sites.
Roc’s Solution Architects are responsible for providing pre-sales solution design support, to Roc’s customers and sales teams. As a service architect, you will be required to engage with our customers to understand their operational support and managed service requirements. You will then create innovative service solutions, that lead to sales success and deliver customer outcomes. You will be required to develop and maintain a detailed knowledge of Roc’s vendor, partner and internal capabilities. This knowledge will then be used to create service designs, cost models, transition estimates/plans, answer client questions, deliver presentations and respond to tenders. You will also be required to develop and maintain Roc’s service catalogue and underpinning cost models/calculators. This work will lead to an increasing percentage of customers services being based upon common and repeatable building blocks. Finally, you will be required to remain engaged with select/strategic clients throughout the service transition phase and into operational support. This continued engagement will ensure lessons are learnt, subsequent services are optimised, and Roc’s operational capability is developed in line with customer needs. You will need a minimum of 5 years in-depth Service Architect experience; supported by a good grounding in IT support methodologies; either as an operational manger, SDM or solution architect.
|799||Solutions Architect (Citrix)||Home Based (with travel)||
You will take responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identify, evaluate and recommend options, implementing if required. Collaborate with, and facilitate stakeholder groups, as part of formal or informal consultancy agreements. Seek to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited. You will provide leadership and guidelines to promote the development and exploitation of specialist Emerging technology across Roc. You will co-ordinate the identification and assessment of new and emerging hardware, software and communication technologies, products, methods and techniques. Evaluate likely relevance of these for Roc and provide regular briefings to staff and management. You will lead the development of architectures for complex systems, ensuring consistency with specified requirements agreed with both external, and internal customers. Take full responsibility for the balance between functional, service quality and systems management requirements for client projects. Establish policy and strategy for the selection of systems architecture components, and co-ordinate design activities, promoting the discipline to ensure consistency. Ensure that appropriate standards (corporate, industry, national and international) are adhered to. Across Roc, manage the target designs, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of designs across the business.
|808||Site Technical Services – Field Engineer||Sheffield||
To be a point of contact on location for the IT department and 3rd parties, to speedily investigate and resolve incidents and service requests requiring technical on-site presence. Image and install thin client / laptop /desktop equipment, if required (via AD/SCCM). Assist with office moves, relocating desktops / laptops, as and when required. Assist with organisation and booking of rooms ensuring appropriate kit is available to the business for the AV services, as and when required. Assist with AV troubleshooting and liaising and testing with internal/external parties, as and when required. Deploy, configure and maintain mobile devices (e.g. mobile phones, tablets, etc). Oversee hardware and software deliveries, maintaining stock control and inventory, ensuring all assets are tracked and recorded. Administration of various in-house software, including account creation. To assist with workloads for all offices, (via remote tools) where applicable. Perform health checks and requested maintenance of on-site IT infrastructure facilities and equipment when requested, e.g. AV systems, networking equipment, servers and computer hardware. Work within the IT Operating Model, following defined IT processes and procedures. Responsible for recording tickets, maintaining updates to tickets, and resolving tickets. Including keeping the end user informed of any progress on their tickets. Ensure a high level of customer service is delivered. Log and assign tickets and monitor workloads for the other Technical Services Analysts. To develop a thorough working knowledge of the environment, and prime software applications. Arrange procurement of hardware and software via 3rd party suppliers, as and when required. You will need 1+ years’ experience in an support role. ITIL® V3 or 4 Foundation Certification or equivalent experience.
|795||1st Line Support Analyst||Woking||
Maintain a customer-focused service throughout the lifecycle of each ticket; manage end user expectations by providing regular updates on progress. Log, categorise, triage and troubleshoot incidents by providing first contact telephone support, gathering and analysing information to identify and resolve a range of technical incidents such as hardware, software, application and network, with the objective of restoring normal service as quickly as possible as a first contact fix. Liaise with 3rd party suppliers where necessary, logging tickets and acting as a central point of contact for communication and updates. Administration of various IT systems, including account creations, changes/updates etc. Assign email incidents and service requests to other analysts, monitoring workloads to ensure the quickest response may be achieved. To maintain a professional discipline within the team and the department. Work within the IT Operating Model, following defined IT processes and procedures. Meet and exceed, as required, the agreed Service Levels in accordance with all IT Service Management processes (Incident, Problem, Availability, Capacity, IT Service Continuity). Any other duties required from time to time as requested by your line Manager or the Board. Incident, Problem, Request and Event Management using Esteem’s Service Management platform, ensuring at all times that your calls contain timely and comprehensive updates. Respond to alerts received from the pro-active monitoring program(s) following process to resolve or reduce any customer impact. Perform functional escalation vendor and management escalation of customer issues in a timely and appropriate fashion. Proactive management of customer systems, enabling incident management and system performance to be maintained in accordance with defined SLAs. You will need 1+ years’ experience in an support role. ITIL® V3 or 4 Foundation Certification or equivalent experience.
|636||MSOC 3rd Line Consultant||Milton Keynes||
Working within all Managed Service customers, you will take a lead role in the in the ongoing proactive support and delivery of the Managed Service. You will be responsible for the technical delivery and support of the managed service through its lifetime. Your role is to engage and support key stakeholders within the business along with assisting in the proactive design, planning and implementation of the managed service. This role involves the development of strong technical skills along with building key relationships to drive and engage the organisation in adopting best-of-breed services, through the promotion of Esteem solutions. Working within all areas of the business, you will be required to engage with Commercial Account Managers and sales staff, to technically scope solutions and transition plans for new managed service opportunities. Also providing technical assessment text and information to assist with the delivery of managed service. 3-4 years’ essential experience of one or more of the following: Backup Software – Veeam, Dell AppAssure, Backup Exec, Exchange 2003 – 2013, Citrix – XenApp, Access Gateway, XenDesktop, Microsoft Active Directory.
|637||NOC Engineer (1st Line)||Newbury||
Roc Technologies specialise in providing managed services and IT solutions to a wide range of businesses across all market sectors. Our reputation has been built on our quality processes and our employee’s ability to engage with and deliver our solutions to customers. Roc have multiple Managed Service Centres, including the Southern Technology Centre (based in Newbury), Northern Technology Centre (based in Scotland) as well as the Southern Logistics Centre and MSOC based in Woking. Between them, the MSC delivers proactive management of our customer’s Networking, Private and Public Cloud as well as End-User services. The MSC ensures all contractual commitments and Service Levels are delivered to exacting standards. The MSC handle customer events, reduce failures and escalate effectively. To deliver real value to a customer and continually improve operational efficiency the proactive elements of a Managed Service are also vital. This includes capacity management, proactive problem management, configuration management and technical changes to a customer’s environment. Must either have or be able to qualify for UK Government security clearance (SC level) and NPPV3.
|643||MSOC Remote Support Analyst (2nd Line)||Woking||You will take a supporting role in the management and resolution of customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional Esteem services and effective Problem Management. Your primary role is resolution of 1st / 2nd line customer’s calls in accordance with defined Service Level Agreements, with professionalism and authority. Take ownership of technical issues and see Incidents through to successful resolution. Incident, Problem, Request and Event Management using Esteem’s Service Management toolsets, at all times ensuring your cases contain timely and comprehensive updates. Respond to alerts received from the pro-active monitoring toolsets. Perform vendor and management escalation of customer issues in a timely and appropriate fashion.|