The day-to-day supervision of installation teams carrying out works to deliver customer projects.
Direct responsibility for the welfare of the engineering resource, ensuring installation documentation is completed, assisting with site surveys and quotes.
Assisting in achieving the P&L
Assisting in quotations, detailing man days and material requisitions
To ensure the delivery of high-quality solutions and services and ensure that the highest level of client satisfaction is achieved
Act as an escalation point for issues found during delivery
Regular and effective communication within the Delivery team
Manage installation team during delivery.
Undertake and resolve fault calls
Maintain day to day contact with Facilities, Work Area Managers, WCC and installation teams.
Liaise with line management to establish relevant stock control and materials management
Ensure all relevant administration is achieved on time i.e., shipping requests, work permits and site access
In conjunction with Sales assist with site surveys and provide feedback/assistance to costings
Maintain customer communications during delivery
Good leadership and motivational qualities
Good communications skills
Willingness for continuous improvement
Determined
Highly organised and methodical
Logical
Good communication skills
Analytical
Detail oriented
Self-directed / action-oriented
Proactive
Interpersonal sensitivity
Calm under pressure in a fast-paced environment.
Problem-solving
Experience in supervising staff in a customer environment
Experience of terminating fibre op-tic cables (cold cure and splicing)
Experience of terminating copper cabling (Category 5e, category 6 etc)
Experience of testing both fibre op-tic and copper cables using Fluke Testers
Good knowledge of current installation practices
Ability to work as part of a close team to high standards of workman-ship
Experience in the installation of containment systems (both Steel and PVC)
Knowledge of OTDR testing would be an advantage.
To submit your application for this role, email your CV to our recruitment team at recruitment@roctechnologies.com