We are experiencing the most explosive interest in process management ever seen over the last two decades that has been fuelled by the significant demand for business transformation to enable sustained internal operating change. The business process industry is awash with vendors proclaiming that the next generation of automation, such as Robotic Process Automation (RPA) or easy to model low-code applications are the nirvana solutions to meet the new demands of the ‘4th Industrial Revolution’. This coupled with the analyst community driving their technology agenda versus business outcomes is creating even more confusion. Adding more fuel to the fire are the traditional consulting and system integration firms who are planning to make hay from this market confusion and lack of knowledge.
Value Based Process Transformation is a single management approach which puts the entire process user base (those that have the ‘need’ versus those that ‘want’) at the centre of a company’s process transformation philosophy. Consequently the maximisation of value directs and provides consistency to an organisation’s strategy, approach, structure and processes, as well as surfacing what measures are used to monitor performance.