Burger menu

Frequently Asked Questions

WHAT DOES ROC DO?

We help business and IT Leaders stay ahead of the curve and achieve their objectives. We do this by supporting or managing transformation initiatives around business process, project delivery and technology.

OK, SOUNDS GOOD, BUT WHAT DO YOU ACTUALLY DO?

We provide managed and cloud services as well as solutions (including software/hardware), advice, implementation, training and support related to business processes, project delivery and ICT technology.

WHAT KIND OF BUSINESS TRANSFORMATION INITIATIVES DO YOU GET INVOLVED WITH?

Anything where a business change will affect processes. For example one of the most common initiatives we get involved in is shared services projects. Other business change examples include business re-organisations, mergers and acquisitions, new markets, changes in regulation or governance.

WHAT KIND OF TECHNOLOGIES DO YOU WORK WITH?

We provide services from cabling, networking and communications to Datacentre Infrastructure, End User Computing and enterprise Applications.

WHAT SECTORS AND TYPES OF ORGANISATIONS DO YOU WORK WITH?

We work with three types of organisation:

  • Leading ICT providers and systems integrators work with Roc to supplement their in house skills, reduce costs and deliver non-core capabilities.
  • Public sector organisations work with Roc to drive out costs and deliver improved services to their customers.
  • Enterprise Commercial organisations work with Roc to create new opportunities, increase competitiveness and deliver business outcomes.

DO YOU SELL PRODUCTS?

We’re a services focussed business so our main product is our people. Having said that, we do provide total solutions for customers that would like us to own the end to end outcome. And even if we don’t provide the products ourselves, we can help you to buy at the best price from the best source. We can also underwrite the solutions we design including product specifications and quantities if you want to transfer the risk of an entire solution to us without buying the products from us.

HOW DO YOU COMPARE WITH OTHER SERVICE PROVIDERS?

When looking for a services partner you have a number of choices. Large consultants, systems integrators and outsourcers have the scale and the capabilities for complex integrated projects or full outsourcing. Smaller niche solution providers have deep and narrow technology expertise. You can also work with recruitment companies to fill skills gaps with contract resource. Roc combines the best of all worlds by providing services on a contract, fixed price or managed service basis. This means you can pick and choose how you work with Roc depending on the requirement.