As a Microsoft Azure and M365 Consultant specialising in Unified Communications, you will play a pivotal role in designing, implementing, and optimising solutions that enhance collaboration and productivity within organisations. Your expertise in Microsoft Cloud technologies will enable you to work closely with clients to understand their business needs and provide tailored solutions that drive digital transformation, improve operational efficiency, and ensure robust security and compliance. You will be instrumental in guiding clients through their cloud journey, from initial planning and migration to ongoing support and innovation, helping them leverage the full potential of Azure, Microsoft 365 and Unified Communications to achieve their strategic goals.
Consultation and strategy: Work closely with clients to understand their business needs and develop tailored strategies leveraging Microsoft Azure and M365 services.
Solution design: Production of both high and detailed designs for Microsoft Cloud solutions to include Teams Telephony, ensuring they meet business requirements and industry best practices. Contribute towards the Microsoft cloud practice’s portfolio of off-the-shelf offerings.
Implementation and migration: Lead the deployment of Teams Phone systems, including Direct Routing, Operator Connect and Teams Calling Plans. Plan and execute migrations from legacy Telephony systems to Teams Telephony, ensuring minimal disruption to business operations and optimal performance
Integration: Integrate Microsoft Cloud solutions with existing IT infrastructure and third-party applications to provide a cohesive and efficient production environment.
Training and adoption: Conduct training sessions and create documentation to facilitate user adoption and maximise the value of the customer’s investment.
Stay current: Keep up to date with the latest developments in Microsoft Azure, M365, and Unified Communications technologies to provide cutting-edge solutions to clients.
Understanding of cloud architecture and services, including IaaS, PaaS, and SaaS
Proficiency in Azure services e.g. Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Active Directory Services / Microsoft Entra ID
Knowledge of Azure security best practices, including identity and access management, encryption, and compliance
Understanding of virtual networks, VPNs, ExpressRoute, and network security groups
Deep knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business
Experience in migrating from on-premises solutions to Microsoft 365, including hybrid setups with Entra ID Connect and ADFS
Understanding of M365 security features like Data Loss Prevention (DLP), Advanced Threat Protection (ATP), and compliance management
Proficiency in managing identities with Microsoft Entra ID, including multi-factor authentication and conditional access policies
Expertise in configuring and optimising collaboration tools like Teams and SharePoint for enhanced productivity
Ability to provide support and troubleshoot issues related to M365 services
Knowledge of UC technologies, including Microsoft Teams, Skype for Business, and telephony integration
Experience with voice and video conferencing solutions, including call quality management and troubleshooting
Understanding of network requirements for UC, including QoS, bandwidth management, and firewall configurations
Skills in securing UC environments, including encryption, secure signalling, and compliance with data protection regulations
Ability to integrate UC solutions with other enterprise systems like CRM and ERP
Experience in training users and driving adoption of UC tools within an organisation
Familiarity with DevOps practices and tools like Azure DevOps, CI/CD pipelines, and containerization (Docker, Kubernetes)
Skills in automation tools and scripting languages such as PowerShell, Azure CLI, and ARM templates
Experience with Azure Monitor, Log Analytics, and Application Insights for monitoring and managing resources
Skills in using Power Apps, Power Automate, and Power BI to create custom business solutions
Microsoft accreditations pertaining to Modern Work, Data and AI, and Azure Infrastructure. E.g. AZ-104, AZ-305, AZ-700, AZ-800+AZ-801, AZ-140, DP-300, AI-102, DP-100, DP-203, PL-300, MB-260, DP-420, MD-102, MS-203, MS-700, MS-500, SC-300 or a willingness achieve one or more of the above
Familiar with working to ITIL framework
Excellent written and verbal communication and proficient in engaging with stakeholders at all levels
Ability to build deep, long-term relationships with clients, providing strategic guidance and support beyond transactional engagements
Be willing to share ideas and support others through mentoring and knowledge transfer
Proven experience of Azure and M365 design, deployments and migrations, to include IAAS, PAAS, SAAS, O365 migrations and Cross-tenant migrations
Proven experience of configuring Microsoft Teams and Teams Telephony, to include Teams Voice and Video conferencing
Experience of Microsoft MDM to include AutoPilot, Device configuration and compliance. Good understanding of Microsoft Cloud security, to include Defender and Microsoft Purview
Skype for Business to Teams migration experience
Knowledge / experience with Microsoft Lync
Configuration of Session Border Controllers
Experience with Wavenet Teamslink
SC Clearance, or willing to attain SC clearance
Microsoft accreditations in Modern Work, Azure Infrastructure or Data and AI, or the willingness to achieve one or more of these
To submit your application for this role, email your CV to our recruitment team at recruitment@roctechnologies.com